“Steve Williams, Sales Flooring Consultant, is very competent, knows his area of expertise. Prompt in meeting appointments, direct and detailed in checking estimates before confirming details to customers. Has a sense of humor as well, which is refreshing.”
“I have never been treated like I was the most important customer to a company until I walked into Creative Carpeting and flooring. As soon as I met Autumn, I knew I was in good hands. I was also lucky to meet Steve. Between the both of them to answer all of my questions I felt like family. I told Autumn the needs and wants that I had, and she showed me what carpeting would fit best with those needs. She gave me many samples to look at to see what colors I liked and the feel of my carpeting. I picked up my carpeting and picked out the color Zink. It was more beautiful than I ever thought it would be. I also spoke to a nice lady named Dana. She was so helpful and kind; I felt like we were friends. If there's a company that anyone needs to go with for their flooring needs, it’s this company. All my doubts and concerns we're all met with compassion, care, professionalism, and friendliness. The carpet installers were above and beyond amazing. They were kind and professional and laid my carpet with such ease, and my house looks brand-new now because of them. I'm a customer for life now!”
“Great communication, fair price, and beautiful floors. Pictures are worth a thousand words, ours are positive.”
“Steve was great to work with. He was punctual, gave me great suggestions and the final product was beautiful! I would definitely buy carpet from him again!”
“We used Creative Carpet & Flooring to install carpeting in 7 rooms, a hallway and steps with a landing (approximately 1800 sq. ft.). During my first visit to the store, Michelle assisted me with my selection. She was very knowledgeable and patient with me, as I had many questions.
She explained the different types of carpeting and told me about sales promotions. The carpeting that I eventually selected is top quality and feels great. Everyone was very professional, from Michelle to the person who came out to do the measurements to the 3 installers. The installers moved our furniture (we only had to remove breakable items), removed all of the old flooring and installed the new carpeting and cleaned up in 8 hours.
Simply amazing!!! A co-worker recommended them to me and I would definitely recommend them to anyone. Thanks for a job well done !”
“A true family business that cares! A very professional company: Great communication throughout my experience, knowledgeable staff, and best the final product turned out great!”
“I have never had carpet installed before, and so during the experience I was a little anxious. What color should we get? What brand should we buy? How messy would it be? How expensive? When we decided on Creative Carpet to help us pick carpet for our foyer grand staircase, almost immediately my anxiety was put to rest.
Our sales rep, Brian, was awesome. He gave us all the time we needed to choose a color, and also (which is almost unheard of in most places) gave us giant samples right off the floor to take home (which really helped--better than tiny swatches.) After making our choice everything went smoothly.
The installers were friendly, and did a great job of cleaning up afterwards. And when all was said and done I was almost speechless at how beautifully the color of our new carpet changed the foyer. I can't stop looking at the staircase. Thank you Creative Carpet, Brian and Randy who did their best to make sure we were happy. A very satisfied customer.”
“We carpeted OUR WHOLE HOUSE. We went to Creative Carpet first because a family member had a good experience there. We met Michelle, who was so patient with me as I asked for quote after quote. We compared pricing with another shop in Frankfort and their prices for the same carpet were not as good.
I am very happy with the carpeting. The whole experience was really great. Everyone was super nice and helpful. The installers were friendly and polite and on time. I would recommend Creative Carpet to anyone.”
“I highly recommend Creative Carpeting!!! I wanted porcelain tiles for my foyer, but was worried about the cost, durability, etc.
Steve was great - he answered all of my questions and helped me find an affordable solution that I love! He also ordered carpeting for my family room that I had seen at a store in Indy. His installation team did a fantastic job and I get rave reviews from everyone on how it looks.
I couldn't be happier!”
“Creative Carpet is the place to go! Knowledgeable about all types of carpet, Steve helped me pick out what was best for me and came out to measure the rooms the next day. The installation crew was polite and on-time and did a great job. Best of all, I got great carpet for a great price!”
“We love working with Creative Carpet & Flooring on our projects. Not only is their staff knowledge but their work is top notch. We use them for many of our home theater and basement projects.”
“Installation crew arrived on time and did their job quickly and efficiently. Cleanup was great. Pool table had to be moved and it was no problem.”
“As promised by Steve at Creative Carpet, the carpet was professionally installed and looked great. The installers were professional and arrived on time. They cleaned up all debris and left the job in excellent condition. Steve at Creative Carpet was great to work with and delivered as promised. I'm very happy with the finished product and installation.”
“We recently had several rooms installed with new carpet and flooring. The results are amazing!
Steve was extremely knowledgeable in helping us pick out just the right colors and patterns. He took the time to give us several options to transform our entryway and living room into a functional and beautiful addition to our home. We were so excited that we decided to carpet 2 bedrooms also!
A shout-out to Randy and the installers also for their professionalism and helpfulness. We have received numerous compliments on our new carpets and vinyl flooring. It looks like a new house. We are extremely happy with our results and will definitely return to Creative Carpet & Flooring in the future and recommend them to everyone.”
“My neighbor recommended Creative Carpet & Flooring to me. She said they were easy to work with and did very professional work. I found this to be true. I am very satified with my new carpet.”
“We had our floors refinished, and we are so happy with how they turned out. Michelle is amazing to work with, and I would absolutely have them do any floor job in the future. Thank you creative carpet!”
“I have to tell you what a great experience I have had. You opened a store in Highland, IN, recently. I thought I would give you a try in one room knowing that I would be back to get the entire house done if all went well. My first experience was great so this year I called Steve and said I'm back and ordered for the rest of the house. 3 bedrooms and an office, we did hardwood and carpeting. The problem is I only had a 2 day window to get it done.
Steve and Randy worked with me to make it happen. I have a 94 year old dementia patient and only had a short time to get it done since she was being cared for elsewhere a specific week. We are beyond happy with the results. Great price, great service. I would recommend Creative Carpet to everyone in Northwest IN.”
“From the moment that we entered the Creative Carpet show room we new that we had arrived at the right place. We were initially allowed to view for ourselves the wide variety of beautiful carpeting that was available. Then when we had narrowed down our choices, assistance was immediately available and Brian Berson quickly helped us to arrive at our final choice of carpeting for our master bedroom. Having made that decision it was only a short time later that month when the carpet was efficiently installed.
We are very happy with our choice of carpet, the installation and the follow up by Brian.”
“When we decided to redo our kitchen one of my biggest concerns was our flooring, we have two big dogs and wanted something very durable. I stopped in at a few different flooring stores but felt the most comfortable when stopping in at Creative. Steve was very helpful, informative and patient with all of my questions and concerns.
I love the look of hardwood floors but was concerned of scratching with our dogs. I also like tile but it can be cold and hard. Steve introduced me to the Karndean Luxury Vinyl Planking, I was sold. We ended up choosing the glue down floor. The folks at Creative seemed very patient with us when we had to push back our installation a couple of times.
When time came for installation their guys were great! Edgar & Team were very polite and we were pleasantly surprised when they were in and out in two days. We are very happy with our flooring and so far the family and friends who have seen it like it too!”
“From the beginning Michelle worked very hard to help us find quality carpet and flooring within our budget. When the number came in a little high, she had great suggestions on other great products. She spent a great deal of time with us and was very patient. The measuring process and installation process were coordinated very well and went off without a hitch. Very professional staff. Our place looks beautiful.”
“I was working on a tight timeline and they were able to accommodate, and communicated with me every step of the way. They have a great selection of products including Shaw and Mohawk and had carpet for every budget.
Installers showed up on time and were very professional. Worked with Michelle at Creative Carpets and she was super friendly and helpful. Happy with my new carpet and the service I received from Creative Carpets.”
“We recently had the den and living room and carpet replaced at my Mom's house. I had used Creative Carpet before and went for an estimate. I worked with Michelle and Mark Jr. who were both helpful, knowledgeable, and there was no pressure at all.
The day of installation the crew was on time, friendly and ready to go. The guys moved the furniture, installed the carpet and put everything back in it's place. The carpet looks great, and the smile on my Mom's face is even greater. I highly recommend Creative Carpets to anyone who is looking for flooring.”
“Great service! Very professional and awesome prices! We will definitely be using creative carpet for our future jobs. Thank you Brian for your extraordinary customer service.”
“We recently had new carpet installed on our stairs with Creative Carpet and enjoyed dealing with Michelle to set up an install and installation. The crew arrived within their scheduled window and took their time making sure the job turned out perfect. We will use them again when replace the other carpet in our home.”
“This is "The Place". After a year of looking at all the angles, squares, pros, "cons", etc!! Michelle is very helpful and patient Representative. The installation crew were Top Notch!”