Customer Reviews

What People Around Mokena, IL and Highland, IN
are Saying About Creative Carpet & Flooring.

We recently had the den, living room, and carpet replaced at my Mom's house. I had used Creative Carpet before and went for an estimate. I worked with Michelle and Mark Jr., who were helpful and knowledgeable, and there was no pressure. The crew was on time, friendly, and ready to go on the installation day. The guys moved the furniture, installed the carpet, and put everything back in place. The carpet looks great, and the smile on my Mom's face is even greater. I highly recommend Creative Carpet & Flooring to anyone looking for flooring.
Rolland Cagwin – New Lenox
I am so glad and happy I went with Creative Carpet for many reasons. Brian, for sure, helped me select the best color AND carpeting. I am so so so pleased and recommend this company, which is family-owned, for others to purchase!
Judy Perciach – Tinley Park
The entire experience from when my husband and I first walked through the doors to the showroom was incredible. Michelle Chapman was extremely knowledgeable and helpful. She knew exactly what we needed for the rooms we were redoing. The gentleman who came to complete the installation was wonderful. They cleaned up after themselves when through, and most importantly, they did a phenomenal job. I would highly recommend Creative Carpet & Flooring since we will use their services again when the time comes.
Anita Cwiertniak – Monee
We had a very professional experience with the removal of older laminate flooring & installing new carpet for the entire second story of our home. Brian was very good at directing us to the type of carpet that also works & looks great down our staircase to our main floor. The installation crew was fast & asked and verified throughout the process. We love how it looks & feels; the new carpet made a real upgrade to our home. Thank you for a seamless & great experience!
Gg And Steve Gabor – Orland Park
My husband and I were very satisfied with the entire carpet process, from selection in the showroom to installation. Steve Williams at the Mokena location was very professional and courteous. I can't believe we got our carpet so quickly. The installers did a great job moving our furniture, installing, and cleaning up afterward. We will definitely recommend Creative Carpet to our friends and family.
Ann Mcdermott – Mokena
We had a water issue, backed up sewer in our basement less than a week before Christmas this December. I called Steve with Creative Carpet to ask if they had availability to look at our issue. Steve came out the same day, looked at our dilemma, and assessed the situation. He asked if he could discuss the details directly by speaking to our insurance company. Our insurance told us we would most likely need to wait until after the holiday to have an adjuster come look at the basement. Steve took matters into his own hands, and with his experience with insurance companies, he was able to convince them to work with us and his company to allow us to not only settle the claim with our insurance but Creative Carpet was able to make time on their schedule to fit in the removal and installation of our new carpet two days before Christmas Eve! They were prompt, professional, and extremely detailed on the project from start to finish! We were lucky to call them first... and from now on, they will be the only flooring company we will ever call! Thank you, Steve and the Creative Carpet team!
Scott Ferretti – Mokena
When we walked in the door, we were greeted by Brian, who was a big help in selecting carpet for our living room and stairs to our family room. He made suggestions for a carpet that would suit our needs. The installation went smoothly. We are thrilled with the results. We would highly recommend Creative Carpet & Flooring. Happy holidays to all of you.
Pat Phelan – Mokena
We had a great experience with Creative Carpet. Brian, our sales consultant, helped us find the exact carpet we were looking for from a sample color we had. The whole process went very well, including all communication. The installation team was excellent and very detailed and thorough.
Tim O. – Homer Glen
I was referred to Creative Carpet by my son, James, to have new flooring installed. Steve was my salesperson, and he made things flow smoothly from the flooring selection to the installation day. There were some shipment delays, but Steve kept me up to date on everything that was happening. I really appreciate him making things as uncomplicated and stress-free as possible. The professionalism and customer service of the staff is superior. And I love my new flooring.
Barbara Middleton – Chicago
My wife chose to shop Creative Carpets based on many positive internet reviews from satisfied customers. This decision proved to be a good one. We headed to the showroom and were greeted by Steve Williams, who was pleasant, helpful, and knowledgeable. He asked some questions and then pointed us to flooring options best suited for replacing our old family room and home office carpeting. We were given plenty of time to look at the tons of samples on our own while Steve would check in to answer questions and guide our shopping experience. Once we gathered a group of possibilities, Steve helped us to narrow it down to the ONE. We were encouraged to bring the sample home with us, where Steve would collect it when he came out to measure and finalize the price. We promptly filled out the paperwork and enjoyed a great professional installation shortly after. The installation crew was highly organized, well-experienced, and respectful. "The Carpet Looks Great" is what I told Steve when he called to ensure our satisfaction. What an excellent experience!
Carmen Cortese – Palos Park
Absolutely great. Installers are super in all ways!
Arlene Weimer – Tinley Park
I am so pleased with how my kitchen floor turned out. From the service rep, Steve - to Clay, that delivered my floor - to the installer, Clinton... all of you made it go so smoothly. Thank you!
Pat Masterson – Orland Park
We're very satisfied with our carpet installation and installers. They arrived on time, said they would complete the installation in 5 hours, were courteous, and asked questions as needed. They never stopped for breaks and refused refreshments. The job was finished an hour earlier than estimated. They did a great job with moving back furniture and cleaning up. I would highly recommend Creative to others.
Marjorie Dytrych – Munster
We are very pleased with our carpet and installation. We have been repeat customers since the first time we met our salesman, Mr. Steve Williams. He is an excellent Flooring Consultant. Our installers, Oscar and Armando, were very professional and courteous. I will be a repeat customer again. Thanks.
Michael Diaz – Highland
Outstanding experience from start to finish. No pressure sales (Steve), on-time delivery and installation, and flawless installation. We are repeat customers, and we will continue to shop here.
Bill Balsis – Tinley Park
We are so thankful for the first check we received through your Pay-It-Forward Program! What a blessing to be part of your generous give-back to the community initiative. We are excited to share that all proceeds will benefit our school's athletic department this year. We'll purchase new uniforms and equipment and pay tournament and referee fees with your help! Again, thank you for your support, and we look forward to a continued partnership!
St. Paul’S Lutheran Church & School – Munster
Most of us are always looking for vendors and tradesmen that provide quality materials and workmanship as Creative Carpet does and follow up customer service if an issue occurs. Creative Carpet has met our needs with a large selection of products, pricing, knowledgeable salespeople, skilled workmanship, and customer service above and beyond when we needed it on one project. The following room areas have had a new refreshing look and feel in the last few years thanks to Creative Carpet: kitchen, living room, family room, primary bedroom, hallways, and staircases. And, of course, for years now, we have used their carpet cleaning services to help maintain our new and older investments.
Tom Woolworth – Frankfort
We love working with Creative Carpet & Flooring on our projects. Not only is their staff knowledgeable, but their work is top-notch. We use them for many of our home theater and basement projects.
Kole Digital – Frankfort
We are so happy with our new carpet. The installers did a great job. Thank you!
Deb & Jay Larson – Tinley Park
I am writing this long overdue review of my experience with Steve at Creative Carpet. My mother and I have had him on two different occasions for flooring. Both times were great! Steve helped us through the complete process from start to finish. He was wonderful in helping us select our carpet and staying within our budget. Steve is also very knowledgeable with the insurance companies as our basement carpet was replaced because of a water heater breaking. A year later, he helped us replace the carpeting in our living room and bedrooms. Steve was so patient with us as our scheduling was complicated with many family health issues. He always called to see how we were and whether we were ready to schedule. I would and have referred him to other family and friends. Again thank you, Steve, for ALL your HELP and Patience!!!!
Mary Vivirito – Griffith
We just received our new area carpet, and it looks fantastic!!! We went to Creative Carpet & Flooring in Highland, Indiana, to see what they had and talk to someone about a particular 10' x 18' carpeting order. We hoped to get the carpet by Thanksgiving, but I wasn't too sure about that!!! Boy, did Steve Williams come through for us!!! We found a beautiful carpet that needed to be "bound." Steve said he would see what he could do to deliver it by Thanksgiving. Steve called five days before Turkey Day and said our carpet was in and ready for delivery!!! We set the date and the time, and the two young men did not disappoint!! Both young men were punctual and very friendly.... they carefully brought the carpet into our living room. I am so impressed with this company!!! The carpet quality and the people you deal with are excellent!! Thank you, Steve, and the rest of the crew that made our Turkey Day beautiful!!!
Ron Marcum – Chicago Heights
Fantastic experience… starting with Brian, his carpeting knowledge really helped pick out the right carpet for us and ensure a smooth installation. Then installation was just outstanding… Oscar & his crew worked with such precision and care. The end result was absolutely beautiful. We are so pleased with the entire experience and highly recommend Creative to anyone looking for new carpet!
Bob Lascola – Orland Park
Great communication, fair price, and beautiful floors. Pictures are worth a thousand words; ours are positive.
Wendelin Svara – Hammond
A true family business that cares! A very professional companyGreat communication throughout my experience, knowledgeable staff, and the final product turned out great!
Josh Deboer – Crown Point
I have never had carpet installed before, and so during the experience, I was a little anxious. What color should we get? What brand should we buy? How messy would it be? How expensive? When we decided on Creative Carpet to help us pick carpet for our foyer grand staircase, almost immediately, my anxiety was put to rest. Our sales rep, Brian, was awesome. He gave us all the time we needed to choose a color, and also (which is almost unheard of in most places) gave us giant samples right off the floor to take home (which really helped--better than tiny swatches.) After making our choice, everything went smoothly. The installers were friendly and did a great job of cleaning up afterward. And when all was said and done, I was almost speechless at how beautifully the color of our new carpet changed the foyer. I can't stop looking at the staircase. Thank you, Creative Carpet, Brian, and Randy, who did their best to ensure we were happy—a very satisfied customer.
Lizbeth Channic – Mokena
We carpeted OUR WHOLE HOUSE. We went to Creative Carpet first because a family member had a good experience there. We met Michelle, who was so patient with me as I asked for quote after quote. We compared pricing with another shop in Frankfort, and their prices for the same carpet were not as good. I am very happy with the carpeting. The whole experience was really great. Everyone was super nice and helpful. The installers were friendly and polite, and on time. I would recommend Creative Carpet to anyone.
Kristine Wszolek – Mokena
The installation crew arrived on time and did their job quickly and efficiently. The cleanup was great. The pool table had to be moved, and it was no problem.
Terry Connelly – Tinley Park
As promised by Steve at Creative Carpet, the carpet was professionally installed and looked great. The installers were professional and arrived on time. They cleaned up all debris and left the job in excellent condition. Steve at Creative Carpet was great to work with and delivered as promised. I'm very happy with the finished product and installation.
Lino Alcaraz – Crete
We recently had several rooms installed with new carpet and flooring. The results are amazing! Steve was extremely knowledgeable in helping us pick out just the right colors and patterns. He took the time to give us several options to transform our entryway and living room into a functional and beautiful addition to our home. We were so excited that we decided to carpet two bedrooms also! A shout-out to Randy and the installers also for their professionalism and helpfulness. We have received numerous compliments on our new carpets and vinyl flooring. It looks like a new house. We are extremely happy with our results and will definitely return to Creative Carpet & Flooring in the future and recommend them to everyone.
Debbie Mcmahon – Highland
My neighbor recommended Creative Carpet & Flooring to me. She said they were easy to work with and did very professional work. I found this to be true. I am very satisfied with my new carpet.
June Wolfrum – Highland
We had our floors refinished, and we are so happy with how they turned out. Michelle is amazing to work with, and I would absolutely have them do any floor job in the future. Thank you, Creative Carpet & Flooring!
Mikayla Jaspers – Joliet
I have to tell you what a great experience I have had. I thought I would give you a try in one room, knowing that I would be back to get the entire house done if all went well. My first experience was great, so this year, I called Steve and said I'm back and ordered for the rest of the house. Three bedrooms and an office, we did hardwood and carpeting. The problem is I only had a two-day window to get it done.
Steve and Randy worked with me to make it happen. I have a 94-year-old dementia patient and only had a short time to get it done since she was being cared for elsewhere for a specific week. We are beyond happy with the results. Great price, great service. I would recommend Creative Carpet to everyone in Northwest IN.
Doris Mack – Dyer
We knew we had arrived at the right place when we entered the Creative Carpet showroom. We were initially allowed to view for ourselves the wide variety of available carpeting. Then when we had narrowed down our choices, assistance was immediately available, and Brian Berson quickly helped us to arrive at our final selection of carpeting for our primary bedroom. Having made that decision, it was only a short time later that month when the carpet was efficiently installed. We are very happy with our choice of carpet, the installation, and the follow-up by Brian.
Frank Graves – Mokena
When we decided to redo our kitchen, one of my biggest concerns was our flooring. We have two big dogs and wanted something very durable. I stopped at a few different flooring stores but felt the most comfortable at Creative. Steve was very helpful, informative, and patient with my questions and concerns. I love the look of hardwood floors but was concerned about scratching with our dogs. I also like tile, but it can be cold and hard. Steve introduced me to the Karndean Luxury Vinyl Planking, and I was sold. We ended up choosing the glue-down floor. The folks at Creative seemed very patient with us when we had to push back our installation a couple of times. When the time came for installation, their guys were great! Edgar & Team were very polite, and we were pleasantly surprised when they were in and out in two days. We are very happy with our flooring, and so far, the family and friends who have seen it like it too!
Jill Johnson – Highland
From the beginning, Michelle worked very hard to help us find quality carpet and flooring within our budget. When the number came in a little high, she had great suggestions on other great products. She spent a great deal of time with us and was very patient. The measuring and installation processes were coordinated well and went off without a hitch—very professional staff. Our place looks beautiful. Awesome experience. Fast, thorough, and very professional. Highly recommend Creative Carpet & Flooring!
Nancy Frankovich – Frankfort
We were very pleased with our carpet and vinyl flooring purchase from Creative Carpet in Mokena. Cody was our salesman and was very knowledgeable and easy to work with. The installers did a fabulous job. We were especially pleased with the stain on the base shoe. It was a good match between the older, darker trim and the lighter vinyl floor. We would highly recommend this company to anyone for their flooring needs.
Melvin Blanton – New Lenox
I am a repeat customer. I've purchased carpeting and just had vinyl flooring installed. As always, it looks great, and I am very happy with how it looks. They ripped up old, hauled it away, moved furniture, and put it back—awesome company and customer service.
Joyce Solava – Frankfort
We purchased our dream home, but it desperately needed some new flooring. I stopped by the Creative Carpet location to discuss flooring options that would be most suitable for our lifestyle and durable enough to withstand our three dogs. Steve was very informative about the different flooring products and explained which products would wear best with pets. I was pleasantly surprised at the affordable price. Install was scheduled on a day that was convenient for me. The crew arrived on time and worked meticulously to install flooring throughout seven rooms in our home. We couldn’t be happier with the final product. Thank you, Steve, for helping us improve our dream home!
Anna Sabin – Monee
This is the first time I have ever purchased carpeting for a wall-to-wall installation. Purchasing from Creative Carpet made it so easy that I recommend them to all my friends: good prices, service, and professional installers.
Carol Robinson – Country Club Hills
Autumn was great. She knows her stuff! The sale and installation went well. Great company, thanks.
Richard Kucia – Merrillville
As always, this is the 3rd time I have used Creative Carpet. And as always, I was completely satisfied with all that was done to install new tile in my bathrooms. I would tell anyone to use Creative for a great job!!!
Jean Wronski – Palos Hills
I had a great experience working with Creative. Dana did a great job keeping me informed about my order and the installation of my new runner. The installers were professional and efficient.
Kerry Derubbo – Valparaiso
So happy with the service from the moment we walked in the door. Cody was great to work with, and the installers couldn’t have been better. Thank you very much!
Deb & Jay Larson – Tinley Park
Ivan, Oscar, and their crew did a very professional job at my home. They arrived early and finished the entire house in two and a half hours. I had very little touch-up on my trim, and the clean-up was perfect. I would request them again.
Raymond And Sue Lennertz – Schererville
I had a great experience, from meeting Brian to installation. All employees are very professional.
Patrick Mcgreal – Mokena
We are very pleased with all aspects of our carpet installation. The flooring consultant helped to select the style, type, and color to fit our needs best. Measuring and order placement was prompt and efficient. Scheduling was very accommodating; the initiative was taken to install the glue-on carpet attachment strips a few days early to ensure good adhesive bonding. The installation crew was friendly, productive, and accurate. The finished product looks and feels great!
Dave Koester – Schererville
Creative Carpet lived up to its reputation when it provided carpet for our living/dining room. Everyone was warm, helpful, courteous, and took an interest in our needs. We were very comfortable with the installers in our home, and they did a super job - no nicks on the woodwork or walls, carefully lifted our heavy furniture, cleaned up after installation, and left us with a beautiful room. Thank you!
Janet Hawkins – Munster
Autumn was very helpful in assisting me with selecting a new tile for a shower. I could rely on her expertise on the best options and what would look best for my project. I’m very glad I used them since I was becoming overwhelmed when trying to make selections on my own at the big box home improvement stores. I also would not have received the level of service I did with Autumn, who was in contact from tile selection through installation.
Joe Haley – Munster
We were shopping for carpet and replied to a lot of online reviews. After getting nowhere with several local carpet shops, we tried Creative Carpet & Flooring. We went to the Highland store and met Steven Williams. He made picking out carpet and padding very painless. He also assured us that they have quality installers that we would be very happy with. Well, the job was done today; 3 of the nicest guys did a beautiful job, as promised by Steve. I highly recommend them!
Phil Caputo – Crown Point
The carpet was installed yesterday, and I am very satisfied. Steve Williams was very knowledgeable and helpful. Installers had no difficulty moving the piano and pool table. GREAT JOB!!
Dale Brumm – St John
We have been using Creative Carpet for about ten years. At that time, we lived in Illinois. I had been looking for a carpeting place and could not find one I liked. When I walked into the Mokena store, I immediately felt at home and picked out carpeting for the whole house. They did such a good job that when I needed to carpet an apartment we had, I, of course, called Creative Carpet. We moved to Indiana 5 months ago and were so happy when I learned they had a store in Highland, Indiana. I chose carpet for the living room. When the installation was complete, I noticed the carpeting on one side of the room was a darker shade. I called and spoke to Autumn Sibo, who had been helping me in the store. She came to the house in a couple of days and agreed it looked darker on one side of the seam than the other. She contacted Mark Jr., and he contacted the carpet manufacturer. Since we had taken photos, they agreed it did not match and said they would replace the carpet free of charge. The new carpet has been installed and looks great. I am going to put carpeting in the 4-season room, and of course, it will be done by Creative Carpet. Also, all the installers that have come to our house have been very friendly and professional.
Judy Moe – Valparaiso
We could not be more thrilled with our new carpeting, and we have Steve Williams at Creative Carpet & Flooring to thank for it! We had our carpeting installed in less than two weeks from the time he came out to measure. We had over 1,700 square feet of carpet installed in several furniture-filled rooms. I would recommend Creative Carpet & Flooring and Steve to all my friends and family looking for new flooring!
Leslie Mordus – Dyer
It took me about two years to find something that I liked. We are just thrilled, so I believe my patience paid off! Thank you so much!
Michelle Uher – Homer Glen
Our Flooring Consultant, Steve Williams, was very competent and knew his area of expertise. Prompt in meeting appointments, direct and detailed in checking estimates before confirming customer details. He has a sense of humor as well, which is refreshing.
Diane Pilibosian – Highland