Our Satisfaction Promise

Creative Carpet and Flooring is a family-owned business that has been in the flooring business for over 30 years. We’re proud to present our clients with the finest quality products at the best prices. Our carpet and flooring store has served the Mokena, Illinois area for over 30 years and the Highland, Indiana area since 2015. We promise to provide our customers with top-quality service and a vast selection of carpet types, colors, and styles at the best price without sacrificing customer service. Creative Carpet and Flooring is proud to offer our customers a high-quality job from start to finish, including professional installation.

We may sound like every other carpet and flooring store in Mokena and Highland, but we’re not! We offer something they don’t…

Our Satisfaction Promise!

We at Creative Carpet & Flooring believe that offering customers a guarantee of satisfaction is essential. Being confident in your flooring investment and knowing that you are getting the maximum value for your money is important. We stand by our products 100% and will do whatever we can to ensure you are happy with your purchase.

Our “No Regrets Guarantee” protects you. If you don’t like it, we’ll replace it FREE!

Here’s how the “No Regrets Guarantee” works: if you decide you don’t like your newly installed flooring during the first 30 days after installation, just let us know. We will replace the materials free of charge. We offer this guarantee to ALL our customers purchasing flooring for their personal residence, regardless of the size or cost of the material. With such a comprehensive guarantee, we can’t include the installation cost, so you’ll have to cover that.

We offer this fantastic guarantee because you’ll have your brand-new floor for a long time, and we don’t want you to live with a decision you’ll regret. We want you to be beyond delighted with your flooring choice. So, if you are dissatisfied with the flooring, we will replace it once for free with another style of equal or lesser value. If the replacement flooring you select costs more, you only pay the difference.

If you stepped into any other flooring store and requested a guarantee like this, they would probably laugh and tell you, “No way!” So, how can we offer such a strong guarantee? We can’t unless we’re confident in our products and service quality. We’re optimistic, and you will be too – we guarantee it!

We make the entire process fun, easy, and stress-free!

We specialize in providing our clients with elegant, gorgeous, high-quality flooring and making the entire process fun and “Headache Free.” Here’s what you’ll enjoy during our World Class Installation System:

• Free Custom Interior Analysis — This diagnostic tool allows our expert flooring consultants to help you find the right floor for your decorating taste and lifestyle. They’ll walk you through a series of questions that will help narrow down the thousands of options to the two or three that match your unique situation. They’ll also give you a written, customized “maintenance” plan with their professional recommendations for getting the most life and beauty out of your floor.
• Updates throughout the process — From the moment you select a product until after installation, we will keep you up to date on the status of your order. You will never have to wonder what is going on with your flooring.
• Installer professionalism guarantee — Creative Carpet & Flooring installers are neat, clean, well-groomed, well-spoken, and certified professionals. They are guests in your home, and they conduct themselves as such. Our installers respect your home by wearing shoe covers when necessary. You’ll receive the highest-quality installation in the business. And after they’ve worked their magic, they will leave your home as neat and clean as when they arrived! They will even vacuum or sweep!

Lifetime Installation Warranty

Buying flooring is unlike buying any other interior décor, such as a sofa or a lamp. Why? Because, unlike other products, flooring is installed or “manufactured” in your home, making the installation critical. At Creative Carpet & Flooring, we offer a lifetime installation warranty to ALL our customers purchasing flooring for their personal residence. You’ll never have to stress about something going wrong with the installation. If it does, we’ll repair it FREE! And we’ll do it quickly.

The Flooring Consultants at our carpet and flooring store in Mokena, Illinois are looking forward to assisting you in beautifying your home with the flooring of your dreams! Our Highland, Indiana Flooring Consultants are as well! To learn more about what Creative Carpet and Flooring can do for you, call us at 888-910-6585.