Hello,

Thank you for submitting your information. We understand that dealing with flooring issues and navigating an insurance claim can be challenging. Firstly, we appreciate you reaching out to us, and we're here to help every step of the way.

In the meantime, while awaiting our response, we recommend taking proactive steps to minimize ongoing damage, which aligns with your insurance policy’s “duty to mitigate damages”. Think of it as a way to tackle immediate issues and protect your property. Simple actions like placing a plastic tarp on a leaky spot or promptly shutting off water in the case of a burst pipe can make a significant difference.

Also, remember to document the current situation by taking photos before initiating any cleanup. These photos serve as crucial evidence for your insurance claim, providing a clear picture of the initial damage.

Remember, the more you do to mitigate the damage, the smoother the insurance claim process is likely to unfold. We're here to support you through this, and we'll be in touch within the next 24 hours or sooner. If you have any questions or concerns in the meantime, feel free to reach out.

Best,

David Coulam
Project Manager
Main 708.479.8600 | Direct 708.995.5835
19845 S LaGrange Rd, Mokena, IL 60448
Email: [email protected]


Content References:

BLOG - Flooring Insurance Claims FAQs By Dave Coulam, Aug 03, 2023
https://www.creativecarpetinc.com/2023/08/03/flooring-insurance-claims-faqs/

BLOG - A Practical Guide to an Insurance Flooring Repair Claim By Dave Coulam, Jan 24, 2024
https://www.creativecarpetinc.com/2024/01/24/a-practical-guide-to-an-insurance-flooring-repair-claim/