Once you walk into our showroom, you will be greeted by one of our flooring consultants. The first ten to fifteen minutes are spent asking you a few questions to narrow down about ten to twenty products from thousands. We’ll go a little further and fine tune these questions and look at a few products to narrow down your selection to about two or three options.
We will take your information and some notes to put into our system, so you do not have to go through this entire process again when you return. We will also set up a measure date and send you home with samples for the selection process.
Our estimator typically arrives within an hour arrival window the day of the measure. He will create a diagram of the work to be done, add any job notes needed and obtain pictures of the job site. The estimator typically turns in the job information and returns any samples to the consultant that same day.
Your flooring consultant then gets busy figuring out your job layout, quantity, labor, etc. and creates appropriate quotes for the product(s) you selected. You should expect an email or phone call within 1-2 business days after the measure with your quotes. Though we strive to get a quote to you quickly, same day quotes are not always possible. After you receive your quote and you are still not sure which product you would like, sample swatches can be ordered and sent to you to finalize your selection.
Once you have selected a product, your flooring consultant will verify the proposal for accuracy and the proposal is then signed and a payment or deposit is made. The order is sent to a team member to verify the layout and quantity is correct prior to ordering. This process typically happens the same or day after the order sign off. The order is then placed, the receiving info is sent to one of our coordinators who will call you within two business days to schedule the installation and/or delivery date.
We typically call you within two business days to schedule your installation appointment. Prior to this installation, you will receive an email and or phone call reminding you of the install date and time.
Your installation team will arrive to your home within a 2-hour window. The installer will perform any necessary tasks to complete the work on your order. This includes moving furniture within reason. After the installation, we will leave your home in a clean manor, free from scraps and debris.
After your installation, you can expect a call within 1 to 2 business days to make sure the installation was to your satisfaction. Any balance that was not paid to the installers will be ran on the credit card we have on file for you.
When all is said in done, we hope that you will leave us an amazing review of your Creative Carpet & Flooring experience! We are a family owned business and referrals help us maintain and grow our business. We even have a referral rewards program that pays you rather than advertisers.