We know shopping for new floors can be daunting. We're here to help. This article outlines the difference between shopping at a family owned business like, Creative Carpet & Flooring, and big box stores. Here are a few things we think you should know about the differences between a big box store and Creative Carpet & Flooring:
The Big Box prices are not necessarily cheaper. They do a good job of making the appearance though. You really need to see the final bill as they typically like to put a lot of fine print add-ons that do not appear on the big price tag.
In addition, if you could put a dollar amount on the stress you go through having to chase down your dealer, babysit your installer or be left on your own when dealing with warranty issues, the price you pay for “cheap” can be exorbitant! Value consists of so much more than just price.
Big Box stores do serve a purpose; however, for a specialty item such as flooring, you might be better off checking the local shops for better value and service.
Flooring is an important purchase for your home. It's more than likely something you will purchase every several years so you want to make sure you get it right. Our salespeople are knowledgeable about the products we sell, plus they act as your project coordinator. This means our process is rather different when compared to a big box store.
When you walk in the door of Creative Carpet & Flooring you are more than likely meeting the person who will help you choose the right product for your home, schedule the measuring and installation, and communicate with you throughout the entire process. They can even help with financing and warranties if needed.
Not only that, but when you buy from a local retailer, the hard-earned money you spend will stay in the community. You can schedule a showroom visit with a salesperson at Creative Carpet & Flooring to learn more.
“Hello and welcome to the big box store. May I assist you in explaining the differences between these products?” is not typically a phrase that you will hear when entering one of these establishments.
In a big box store, you can see most of the products and there is a salesperson. Sometimes the salesperson knows about the products being sold sometimes they don't.
Typically, people working at big box stores are hired for their ability to sell items not their knowledge of a specific type of product or products. Just because it's easy to check out of a store doesn't mean you'll be happy with what you bought 3 years from now.
Keep in mind, flooring is a specialty item. You don't want to be wasting your time waiting around but you also don't want to make a bad purchase. If you spend a little time working with a knowledgeable salesperson in our of our showrooms, we guarantee you will be happy with your purchase.
In short, we don’t just promise that you’ll love your new floors (or we’ll make it right until you do). We also promise that you’ll enjoy a pleasant, stress-free experience every step of the way.
Our approach to assisting customers at Creative Carpet & Flooring is quite different. We pride ourselves in staying informed with the newest products and techniques. Doing so helps us to provide the best solutions for our customers while maintaining a more personal and homelike atmosphere.
We sell products like Shaw's LifeGuard waterproof carpet and luxury vinyl tiles. We have glass tiles, hardwood flooring, laminate and more.
When you enter one of our showrooms you will meet one of our salespeople. We hire people who are knowledgeable about flooring and have an eye for home decorating. As a bonus, most of our family works here, so if they mess-up, dad or mom will have to get involved and let's be serious, no one wants to upset their parents. Oh, did we mention we love humor?
When entering a store like ours, you will never find yourself waiting 10 or 20 minutes to be helped through the process of purchasing flooring. If you are pressed for time, feel free to schedule a showroom visit.
You can even email or speak with a salesperson prior to entering the showroom. It's not required to schedule a visit but it will make it easier for us to prepare for you. We can even pull specific flooring samples for you to look at during your visit.
Because flooring is something that needs to be tailor-fit to work with your lifestyle, we find it incredibly important to get to know a little bit about you and your home! You can expect us to ask about pets, mobility concerns, traffic flow in your home, favorite colors and lighting.
We sell products that you can't get in big box stores, so it's important for us to know what you're expecting. You can count on us to be your flooring matchmaker.
We do understand that it is a bit overwhelming to choose from all the different styles and products available in today’s market. Our team is here 100% to help you navigate through the sea of selections to find what fits best for you. We also help you navigate the flooring process.
It's important for us to understand when you want your new flooring. We can order just about any flooring but delivery and install might not fit into your schedule. We'll sweat the details so you don't have to.
What you can expect is communication with us throughout the process. Want carpet? Great, how much? You'll want us to measure for you. Want your flooring install correctly? Us too. We make sure our installers are well trained and that there is plenty of time to do the job right.
About the author:
Hi, I’m Mark Bouquet, Jr, Sales Manager & Sr. Flooring Consultant. When I was a wee lad, my parents got the idea to open Creative Carpet & Flooring. At a young age, I started installing carpet. It was fun and I learned a lot from customers along the way. Then in 2008, I started to sell flooring. Now I head the team and make sure our customers and staff are happy. It’s a big job but it’s also my dad’s legacy and I want to carry on the legacy.
So yes, I work with my mom, dad, brothers, my best friend and “adopted” family members also known as the entire Creative Carpet team. We’re a family-owned business and I love it!